Tool guide limitationsGuides explain the intended workflow but cannot cover every device, provider or operating condition.
Interfaces and external services can change. Follow the current on-screen controls, check dates and vendor documentation, and verify important results independently before acting on them.
Important: Do not rely on this result alone for purchasing, configuration, security, safety, compliance, contractual or fault-diagnosis decisions. Results can be incomplete, delayed, misleading or wrong. Verify important findings with the relevant provider, manufacturer documentation and an appropriate independent test or qualified professional.
Insights and reports
Support Report guide
Combine selected local measurements and notes into a privacy-redacted support report.
Open Support ReportWhat you need
- Selected saved results
- Optional issue description and non-sensitive notes
How to use it
- 1Choose the evidence to include.
- 2Add concise symptoms and timestamps.
- 3Generate the report.
- 4Review every field before downloading, printing or sharing.
Understanding the results
- The report organises evidence but does not diagnose the fault automatically.
Recommended next actions
- Send it through an approved support channel and retain a safe copy if needed.
Common problems
- User-written notes can accidentally include personal or confidential information.
Privacy and security
- Public IP, location, passwords and private deletion tokens are excluded; review all remaining text.
Worked example
- Scenario
- Reporting slow evening broadband
- Example input
- Two labelled speed tests and a short symptom note
- How to read it
- The report provides comparable timings and measurements without including location or public IP.
Limitations
- The report contains only selected browser-local evidence.
Do not rely on one result for a production, security, safety, purchasing or contractual decision. Verify important findings independently.